Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ekatvaethnic@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ekatvaethnic@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ekatvaethnic@gmail.com.

RETURN, EXCHANGE & REFUND POLICY

Last Updated: 7 October 2026

At Ekatva Ethnic, a brand of SIDDH COUTURE, we take pride in offering carefully selected and thoughtfully crafted products. We make every reasonable effort to ensure that our products meet our quality standards and reach you in excellent condition.

We understand that sometimes a product may not be suitable for you. Accordingly, we offer eligible returns and exchanges subject to the terms and conditions set out below.

By placing an order on www.ekatvaethnic.com, you agree to the terms of this Return, Exchange & Refund Policy.

1. Free Shipping

We offer FREE SHIPPING across India on eligible orders.

The free shipping benefit applies to the original delivery of the order. It does not mean that customer-initiated returns are free of charge.

For customer-initiated returns, the applicable return shipping and handling fee specified below will be deducted from the refund.

2. Return & Exchange Window

Returns

A return request must be raised within 7 days from the date of delivery.

Exchanges

An exchange request must be raised within 7 days from the date of delivery.

These timelines are calculated from the date on which the order is marked as delivered by the applicable courier partner.

Requests received after the applicable period may not be accepted.

3. FREE SIZE EXCHANGE

We offer FREE size exchanges for eligible products.

If you have selected an incorrect size, you may request an exchange within 7 days of delivery, subject to product availability and compliance with the conditions mentioned in this policy.

There will be no exchange shipping or handling charge for an eligible size exchange.

If the requested size is unavailable, we may offer an alternative solution, subject to availability and applicable terms.

4. Customer-Initiated Returns

We accept eligible customer-initiated returns within 7 days of delivery.

Returns may be requested for reasons including:

Change of mind
Change of preference
Incorrect size ordered
Styling preference
Product no longer required

For such customer-initiated returns, a ₹149 Return Shipping & Handling Fee per returned product will be deducted from the applicable refund amount.

This fee covers reverse logistics, return pickup, handling, inspection and processing and is non-refundable.

Example

If the eligible refund value is ₹2,499:

Product refund: ₹2,499
Less: Return Shipping & Handling Fee: ₹149
Net refund: ₹2,350

The original forward shipping charge, if separately applicable, is also non-refundable.

5. Returns Due to Ekatva Ethnic Error

The ₹149 return fee will not be charged where the return is due to an issue attributable to Ekatva Ethnic / SIDDH COUTURE.

This includes:

Wrong product delivered
Wrong size or colour delivered due to our error
Product received damaged
Manufacturing defect
Missing product or component
Product materially different from the product ordered

In such cases, we will arrange the appropriate return, replacement, exchange or refund without charging the customer the return shipping fee.

Customers are requested to notify us of damage, shortage or incorrect-product claims within 48 hours of delivery.

6. Products Eligible for Return or Exchange

A product will be eligible for return or exchange only if it is:

Unused
Unworn
Unwashed
Unaltered
Undamaged
Free from stains, marks, perfume or other signs of use
Accompanied by all original tags and labels
Returned with original packaging, wherever applicable

Products will be inspected by our team after reaching our warehouse.

7. Partial Returns

We accept partial returns where an order contains multiple eligible products.

However:

A garment set cannot be split.

For example, if a product is sold as a Kurta + Pyjama Set, the customer cannot return only the kurta or only the pyjama.

The complete set must be returned together.

Where multiple individual products are returned, the applicable ₹149 return shipping & handling fee will apply per returned product.

8. How to Raise a Return or Exchange Request

Customers may raise a return or exchange request by logging into their account on:

www.ekatvaethnic.com

Go to:

My Account → My Orders → Select Order → Return / Exchange

Alternatively, customers may contact us at:

ekatvaethnic@gmail.com

Please include your Order ID in all communications.

9. Return Pickup

Once your return or exchange request is approved, we will arrange a return pickup through our designated courier partner, wherever pickup service is available.

For a smooth pickup:

Properly pack the product in a suitable packet.
Keep the original tags attached.
Ensure that the product is unused, unworn, unwashed and unaltered.
Keep the package ready for pickup.
Ensure that the product is adequately protected during transit.

The courier partner may conduct a preliminary verification at the time of pickup.

Final acceptance of the return will be subject to our quality inspection at the Returns Desk/Warehouse.

10. Self-Shipping a Return

If return pickup is not available at your location, we may permit you to self-ship the product to us.

The customer must use a reliable courier service and clearly mention:

Order ID
Return ID

on the package.

Self-shipping is subject to prior approval from our customer care team.

For customer-initiated returns, the ₹149 Return Shipping & Handling Fee will continue to apply.

Any reimbursement of self-shipping charges will be considered only where the return is attributable to an error, defect or damage for which Ekatva Ethnic is responsible, and subject to prior approval.

Return Address

SIDDH COUTURE
1-2-288/49, Phoolbagh,
Domalguda, Himayathnagar,
Hyderabad – 500029
Telangana, India

11. Unboxing Video & Damage Claims

We strongly recommend that customers record a continuous unboxing video when opening their package.

An unboxing video may be required as supporting evidence for claims relating to:

Damaged product
Missing product
Wrong product
Missing accessories/components
Product received in an unacceptable condition

The video should clearly show the unopened package, shipping label and the product being removed from the package.

Failure to provide an unboxing video does not automatically mean that a claim will be rejected; however, it may make verification of certain claims difficult.

12. Quality Inspection

All returned products are subject to inspection at our warehouse.

A return or exchange will be processed only after the product successfully passes our quality inspection.

A return/exchange may be rejected if the product is found to be:

Used or worn
Washed
Altered or tailored
Damaged after delivery
Stained
Perfumed
Missing tags
Missing parts/accessories
Different from the product originally shipped

If a return is rejected, the product may be shipped back to the customer.

13. Refunds

Refunds will generally be provided in the following circumstances:

Genuine manufacturing/quality defect
Wrong product delivered
Product damaged in transit, subject to verification
Order/product lost in transit
Approved customer-initiated return under this policy
Order cancelled before dispatch
Product unavailable after order confirmation

For approved customer-initiated returns, the applicable ₹149 Return Shipping & Handling Fee will be deducted from the refundable amount.

14. Situations Where Refunds Are Not Provided

Refunds will generally not be provided solely because of:

Change of mind
Change of colour preference
Minor colour variation
Minor print variation
Minor embroidery variation
Product appearance differing slightly from the screen/display
Incorrect size selected by the customer, where the customer does not opt for an eligible exchange
Products returned in used, washed, altered or damaged condition
Products missing original tags

This does not affect the customer's rights in cases where the product is defective, damaged, incorrect or otherwise not as described, subject to verification.

15. Cancellation Policy

Customers may request cancellation of an order within:

24 hours of placing the order OR before the order is dispatched, whichever is earlier.

Once an order has been dispatched, cancellation may no longer be possible.

Customers may contact us at:

ekatvaethnic@gmail.com

with their Order ID to request cancellation.

If an eligible cancellation is approved before dispatch, the applicable refund will be initiated to the original payment method.

16. Product Unavailability

We make reasonable efforts to maintain inventory of products displayed on our website.

However, if a product becomes unavailable after an order has been placed, we will notify the customer through their registered email address or mobile number, generally within 2 working days.

The customer may then be offered:

A replacement product of the same or higher value, subject to applicable terms; or
Cancellation and refund of the unavailable product/order, as applicable.

17. Refund Processing Time

Once a return has been received and successfully inspected, the applicable refund will generally be initiated within 10–15 working days.

The refund will normally be credited to the original payment method.

For COD orders, customers may be required to provide valid bank account or UPI details for processing the refund.

The actual time taken for the amount to appear in the customer's account depends on the relevant bank, payment gateway or financial institution.

18. Product Disclaimer

Embroidery & Craftsmanship

Our products may incorporate handcrafted embroidery, prints, embellishments and other artisanal techniques.

Due to the nature of handcrafted processes and fabric characteristics, minor variations in embroidery, print placement, texture or finish may occur and should not necessarily be considered a manufacturing defect.

We make reasonable efforts to ensure consistent quality across all products.

Colour Variation

We make every reasonable effort to display product colours as accurately as possible.

However, the actual colour of a product may vary slightly from the colour displayed on your screen due to:

Monitor/display settings
Screen resolution
Lighting conditions
Photography equipment
Studio lighting
Individual device settings

Minor colour variations therefore do not necessarily constitute a product defect.

Sizing & Fit

The fit of a garment may vary depending on its:

Cut
Fabric
Construction
Style
Intended silhouette

Some products may have a relaxed or loose fit, while others may have a more structured or fitted silhouette.

Customers are advised to carefully review the size guide provided on the respective product page before placing an order.

Due to the characteristics of different fabrics and manufacturing processes, minor measurement variations may occur.

Wash Care

Customers are advised to follow the wash-care instructions provided with the product.

Where the product is marked Dry Clean Only, customers should strictly follow the recommended dry-cleaning instructions.

Damage resulting from improper washing, ironing, bleaching, drying, alteration or other improper care may not be considered a manufacturing defect.

19. Exclusions

Products can be returned or exchanged only when they satisfy the eligibility conditions stated in this policy.

Products that are:

Used
Worn
Washed
Altered
Damaged by the customer
Missing tags
Missing original components

may not be eligible for return or exchange.

20. Transactional Disputes

Any transactional disputes shall be subject to the applicable laws of India and the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, India, to the extent permitted by applicable law.

Ekatva Ethnic / SIDDH COUTURE shall not be responsible for a transaction being declined or rejected by a bank, card issuer, payment gateway or other financial institution due to reasons attributable to the customer's account, card, bank or payment provider.

21. Policy Changes

SIDDH COUTURE reserves the right to modify, update or amend this Return, Exchange & Refund Policy from time to time.

Any changes will be published on www.ekatvaethnic.com and will apply prospectively to orders placed after the updated policy is published, unless otherwise required by applicable law.

Contact Us

Ekatva Ethnic
A Brand of SIDDH COUTURE

Email: ekatvaethnic@gmail.com

Return Address:
SIDDH COUTURE
1-2-288/49, Phoolbagh,
Domalguda, Himayathnagar,
Hyderabad – 500029
Telangana, India